Course Catalog

Includes:
	End User Business Skills Development Improve your business management, time management, and negotiating skills. Learn more effective business communication techniques. Develop other key business skills such as methods to improve customer service and build motivation.
	End User Desktop Computing Want to learn computer basics? Find out how to use common desktop computing applications like Microsoft Word, Excel, PowerPoint, Access, and Outlook. Learn about operating systems, the Internet, and more. Even prepare for Microsoft Office Specialist certification exams!
	End User Home and Small Business Do you want to run your own business? Are you trying to manage your finances or prepare for retirement? Are you looking for a new job and need to update your resume and gain valuable interviewing skills? Small Office Home Office ( SOHO ) workers and individuals alike benefit from the powerful courses in this package.
	Technical General Study the latest technical topics from CompTIA to Oracle to Novell. Gain training on the latest programming languages and other technical computing subjects. Even prepare for various technical certification exams!
	Technical Microsoft Learn the latest in technical Microsoft topics and help prepare for the MCSE core and elective exams required to earn Microsoft certifications.
	Technical Web Development Learn how to create everything from simple to complex, interactive Web sites with our Web development courses, covering the latest in Web technologies.
	Business Skills Videos: Essentials Our Essentials course group addresses some of the key fundamental issues for anyone in business today, including Ethical Decision Making, Building Customer Loyalty, and Communicating Across Cultures.
	Business Skills Videos: Management Our Management course group addresses some of the most pressing issues for business managers today, including Leadership in Freaked Out Times, The Diversity Manager, and Top Ten Ways for a Manager to Stay Out of Jail.
	Business Skills Videos: Personal Development Our Personal Development course group addresses the issues faced by anyone trying to balance work and personal life, including Resolving Conflict, Dealing with Non-Stop Change, and Overload in an Over-Wired World.
	Health and Safety Our Health and Safety courses cover the Occupational Safety and Health Administration (OSHA) guidelines and are designed to provide an outline for companies to establish appropriate processes and procedures to ensure the health and safety of their employees and customers.

Course Catalog

Includes: